Refunds and cancellations

These are digital files, so they cannot be returned once sent. That makes the terms below deliberately specific rather than vague.

When you will be refunded in full

• Your files were not delivered within 48 hours of payment.
• The files are corrupt, incomplete, or the wrong album.
• You were charged twice for the same order.
• Payment was taken but the order could not be fulfilled.

When a refund may not apply

Once the correct, working files have been delivered, a refund for a change of mind cannot normally be given, because digital files cannot be returned.

Restoration is a matter of judgement, and the result is described honestly on each album page. Not preferring the sound of a restoration is not by itself a fault.

If something is genuinely wrong, say so. Problems are sorted out rather than argued over.

Cancelling before delivery

If you have paid but the files have not yet been sent, email straight away and the order will be cancelled and refunded in full.

How to ask

Email stereoremaster@gmail.com within 7 days of payment with your order reference (it starts with SR-) and what went wrong.

How long it takes

Approved refunds are issued to the original payment method through Razorpay, normally within 5 to 7 working days. Your bank may take a few days more to show it.

Last updated 12 November 2026. Questions: stereoremaster@gmail.com